Our return policy

At HeleneLuxe'Store, we want you to be completely satisfied with your purchase. We understand that sometimes a product might not be exactly what you expected. Please review our return policy below to ensure a smooth return process.

Frequently asked questions about returns

We've compiled answers to common questions about our return policy to help you understand the process better. Our goal is to provide clear and concise information to ensure a hassle-free experience.

How many days do I have to return a product?
Customers have 7 days after receiving their order to request a return.

What condition must the product be in for a return?
Items must be unused and in their original condition. Wigs must not be worn, styled, cut, or altered in any way. The product must be returned in its original packaging.

Will I get my money back or can I exchange the item?
Customers may request a refund or an exchange if the item meets our return conditions. Once the returned item is received and inspected, a refund will be issued to the original payment method or the item can be exchanged for another product of equal value.

Who pays for return shipping costs?
Customers are responsible for return shipping costs unless the item arrives damaged or there was an error with the order. If the product is defective or incorrect, HeleneLuxe'Store will cover the return shipping cost.

Need more assistance?

If you have any further questions about our return policy or need help with a return, please don't hesitate to reach out to our customer service team. We're here to help!